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Our Royal Commission update

We take pride in our service.

As I'm sure you would agree, we take great pride in the service we provide to you and all of our customers.

We understand that taking out a home loan is almost certainly the most important financial decision you will ever make. Knowing this, we take time to understand your personal and financial situation, help you find a suitable loan and then navigate with you through the whole application process.

Over the past month, there has been a lot of media coverage on the Banking Royal Commission. We understand this may have caused you some concern.

The first few weeks of the Commission looked at the mortgage broking industry. It's clear from their findings that there have been some individual instances of poor behavior. This is both alarming and disappointing, and highlights that there are some changes that should be made.

One of the things that hasn't been reported is that there is already a concerted effort between brokers, banks and

regulatory industry bodies to make these required changes.

Our industry has come together, under a body called the Combined Industry Forum (CIF), which is proposing reforms that will continue to improve standards and make a great industry even better.

ASIC and the Federal Government are being regularly updated by the CIF as we work together to determine what reforms are needed. The industry is confident that the reforms proposed to date have already addressed the concerns identified by the Royal Commission.

Thank you for your continued support and please do not hesitate to contact me if there is anything I can do to assist you.

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